truck.svg  SHIPPING & RETURNS

For Spain and Portugal

Orders placed before 18:00h will be delivered by the MRW transport agency in 24/48 from Monday to Friday (holidays not included) during business hours from 8:00h to 19:00h.

Delivery times may vary in promotional periods or due to stock breakage.

Shipping for Canary Island, Balear Islands, Ceuta and Melilla:

Orders placed before 6:00 p.m. will be delivered by the MRW transport agency within the delivery period of 2 to 5 business days from Monday to Friday (holidays not included) during business hours from 8:00h to 19:00h.

Delivery times may vary in promotional periods or due to stock breakage.

Send Conditions

Lumen Productos Holísticos will not be responsible for delays that occur due to causes beyond its management or due to force majeure.

We recommend that to avoid incidents, fill in the fields with all your data, to be able to make the delivery as well as, indicate several contact telephone numbers, to favor communication if necessary by us or by the distributors (inability to deliver the package the corresponding day or some kind of mishap).

Returns & Exchanges

For Spain and Portugal

Product returns must be made by the same delivery agency, this management will be in charge of the client. To carry them out, you must call +34 96 666 07 26 and you have a maximum period of 30 calendar days to do so.

The products must be closed and in perfect condition (without signs of being open, brand new or used), if not, the amount will not be returned or exchange for another product.

3 Easy steps for returning products:

Request a refund Call us at 96 666 07 26 to collect.

Prepare the package. Put and wrap the product(s), if possible in the original packaging or failing well packaged. Make sure of the optimal packaging, because if the product/s received are not in perfect condition, neither the payment nor the change will be made.

Deliver the package to the agency. You must deliver the package to the transporter, well packaged and closed.

Once the merchandise is received and the product is reviewed, we will proceed to make the return or exchange within a maximum period of 7 business days.